FAQ

You will receive a shipping confirmation email, along with tracking information once your order has been shipped. To check the status of your order, use our Order Tracking page.

You can request a cancellation within 12 hours of purchase. We begin processing orders almost immediately after they are placed on our website so if you need to cancel an order you can email us at support@psychonautica.com.

Please send us an email at support@psychonautica.com with your name and tracking number, and we'll get back to you as soon as possible.

If you order has been marked "Delivered" but you still have not received it, we recommend following these steps:
- Look around the delivery location for your package.
- Wait 1-2 days to see if your package gets delivered.
- Check with your neighbours.
- Contact your local post office.

We're excited to offer free shipping on most of our clothing and art print orders, making your shopping experience even more enjoyable. However, Free shipping is not available on sticker orders. Stickers are subject to standard shipping rates, which will be calculated at checkout.

Free shipping is available to select countries only. Unfortunately, for some destinations, we are unable to offer free shipping due to higher shipping costs. Please check at checkout if your location qualifies for free shipping.

Yes, we ship worldwide! Please note that you may be required to pay customs and import taxes depending on the laws of your country of residence.

At Psychonautica, we ensure high-quality products and swift delivery by utilizing our network of global fulfillment centers. Each order is fulfilled and dispatched from the nearest available location.

• United States: Orders are shipped from our centers in Charlotte, NC, and Dallas, TX.
• Canada: Orders are dispatched from our Toronto center.
• Europe: We fulfill and ship from Latvia, Spain, and the UK, depending on your location.
• Australia and New Zealand: Orders are sent from our Melbourne center.
• Mexico: We ship from our Tijuana center.

Please note that on the rare occasion a product isn't available at the closest center, we'll ship from another one of our nearby centers where the item is in stock. This ensures you always receive your order in the most efficient manner possible.

We strive to dispatch your order within 3-5 business days of receipt. Over half of our orders are shipped within 3 business days or less. However, please be aware that processing times may extend by a few days during peak holiday seasons such as Easter, Thanksgiving, Christmas, and New Year's.

Yes, returns are accepted within 30 days of delivery date. Anything returned after 30 days of delivery date will not be eligible for a refund.
To be eligible for a return, your item must be unworn, unused, unwashed and in the same condition that you received it. It must also be in the original packaging.
You can choose to get a refund or to get a new product of the same value.

Please reach us on support@psychonautica.com, tell us your order number or name, and we'll help you out.